1. Scope
This Privacy Policy applies to personal information processed by LockedHQ through: (a) the LockedHQ mobile app, (b) the website at lockedhq.com, and (c) support and operational communications. This Policy does not apply to third-party services that are not controlled by LockedHQ.
2. Information We Collect
2.1 Information You Provide
- Account data such as name, email address, and profile details.
- Challenge content you create (goals, cadence, duration, stake settings, custom proof rules).
- Proof submissions, including images and related comments/approvals from participants.
- Support requests and other communications sent to LockedHQ.
2.2 Financial and Transaction Information
- Wallet-related records, such as deposit amounts, transaction status, and challenge-linked balances.
- Payment details may be processed by payment partners; LockedHQ may not store full payment card numbers.
2.3 Device and Usage Information
- App performance and diagnostics data (for reliability, debugging, and abuse prevention).
- Device and network data such as IP address, device identifiers, app version, and operating system details.
2.4 Health and Fitness Information (Optional)
- Health and activity data from Apple HealthKit, only when you explicitly grant permission.
3. How We Collect Information
- Directly from you when you sign up, create challenges, submit proof, or contact support.
- Automatically when you use the Services (for security, operation, and analytics).
- From integrations you authorize (such as Apple HealthKit permissions).
- From other challenge participants when they invite you, approve submissions, or interact in challenge contexts.
4. How We Use Information
- Provide and operate the Services.
- Create and manage user accounts.
- Enable challenge setup, participation, and progress tracking.
- Process deposits, wallet activity, and related transactional records.
- Support proof submission and participant approval flows.
- Maintain security, detect fraud/abuse, and enforce policies.
- Improve product quality, reliability, and user experience.
- Comply with legal obligations and respond to lawful requests.
- Communicate important updates, notices, and support responses.
5. Legal Bases (EEA/UK/Switzerland)
Where applicable law requires a legal basis, LockedHQ may process personal information based on:
- Contract: to provide the Services you request.
- Consent: for optional processing (for example, HealthKit access).
- Legitimate Interests: for security, fraud prevention, operations, and product improvement.
- Legal Obligation: where processing is required by law.
7. Health and Fitness Data
Health data is sensitive. LockedHQ accesses Apple HealthKit data only after your explicit permission. You can revoke access at any time in iOS Settings.
- Used solely for app functionality related to challenge tracking and progress.
- Not used for advertising or cross-context behavioral profiling.
- Not sold by LockedHQ.
If you choose not to grant HealthKit permissions, you can still use core app functionality with manual challenge tracking.
8. Photo Proof and Challenge Approvals
For custom and proof-based challenges, users may upload images to demonstrate completion. Other participants may review and approve submissions under the challenge rules.
- Proof content is intended for challenge participants and operational review workflows.
- Participants should avoid uploading unnecessary sensitive information.
- LockedHQ may retain proof data for dispute resolution, fraud prevention, and compliance.
9. Data Retention
We retain personal information for as long as reasonably necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements.
| Category | Typical Retention Approach |
|---|---|
| Account information | Retained while account is active; deleted or anonymized after verified deletion requests unless legal retention is required. |
| Challenge and proof records | Retained for service functionality, auditability, and dispute handling for a reasonable period. |
| Transaction/wallet records | Retained as required for accounting, legal, regulatory, and anti-fraud obligations. |
| Diagnostics and security logs | Retained according to operational need and security policy, then deleted or aggregated. |
10. Security
LockedHQ uses administrative, technical, and organizational safeguards designed to protect personal information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
11. International Transfers
Depending on where you use the Services, personal information may be processed in countries other than your own. Where required, we use appropriate safeguards for cross-border transfers.
12. Your Privacy Rights and Choices
Subject to applicable law, you may have rights to:
- Access and obtain a copy of certain personal information.
- Correct inaccurate personal information.
- Delete personal information.
- Restrict or object to certain processing activities.
- Withdraw consent where processing is consent-based.
- Receive a portable copy of certain information.
To exercise rights, contact support@lockedhq.com.
13. U.S. State Privacy Notice
Residents of certain U.S. states may have specific rights regarding personal information, including rights to know/access, delete, correct, and opt out of certain processing.
- We do not sell personal information for monetary consideration.
- If required by law, we will provide state-specific notices and opt-out methods.
- If required by law, we will process verified requests and provide an appeal mechanism where applicable.
California residents can review state rights resources at oag.ca.gov/privacy/ccpa.
14. Children's Privacy
LockedHQ is not directed to children under 13, and we do not knowingly collect personal information from children under 13 without legally required parental consent. If you believe a child has provided personal information inappropriately, contact us so we can investigate and take appropriate action.
15. Third-Party Services and Links
The Services may contain links to third-party websites, stores, or tools. This Privacy Policy does not apply to third-party services we do not control, and we encourage you to review those third-party privacy policies.
16. Changes to This Policy
We may update this Privacy Policy as our Services or legal obligations evolve. Material updates will be reflected by updating the "Last updated" date and, where appropriate, by additional notice in the app or website.
17. Contact Us
For privacy questions or requests, contact:
support@lockedhq.com